Frequently Asked Questions

Everything you need to know about shopping with Nine West.

How can I track my order?

Once your order has shipped, you will receive an email confirmation with a tracking number and a link to the carrier's website to monitor your delivery progress.

What is your return policy?

We accept returns of unworn, unwashed merchandise in original packaging within 30 days of purchase. Please note that clearance items are final sale.

Do you offer international shipping?

Yes, Nine West ships to many countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free installment options like Afterpay.

How do I find the right shoe size?

Please refer to our comprehensive Size Guide available on every product page to compare international sizing and find your perfect fit.

Can I change or cancel my order after it's placed?

To ensure fast delivery, we process orders immediately. Once an order is confirmed, we are unable to make changes or cancellations, but you may return the items once received.