Returns & Exchanges

At Nine West, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we offer a 30-day return window for items in their original, unworn condition with all tags attached.

1

Initiate Your Return

Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.

2

Print Your Label

Once your request is submitted, download and print the prepaid shipping label provided via email.

3

Pack Your Items

Securely place the footwear or accessories in their original packaging and attach the return label to the outside of the box.

4

Ship and Track

Drop off your package at any authorized carrier location and keep your tracking number to monitor your refund status.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing